–Fill In The Blank: You Should Use A Customer Effort Score Instead Of A Customer Satisfaction Survey When You Want To Understand __________.– –Ease of completing a task– –Overall satisfaction vs. satisfaction at a particular moment– –Satisfaction at a particular moment vs. overall satisfaction– –Impact of a bug or outage–
–Fill In The Blank: With HubSpot’s Help Desk, You Can Streamline And Manage Your Intake Within ______.– –conversations or tickets– –your email client– –knowledge base– –your website–
–Fill In The Blank: When Creating A Customer Journey Map, You Should Map Out What Your Customer Is ______ And ________.– –Feeling and thinking– –Doing and looking for– –Doing and planning to do– –Doing and feeling–
–Fill In The Blank: The Primary Goal Of A Customer Journey Map Is To ______.– –know the location of your customers– –build empathy– –understand the process from becoming a prospect to a customer– –ensure your customers continue to buy from you–
–Fill In The Blank: Reach Out To Your ______ To Ask Them To Complete Advocacy Actions.– –promoters– –detractors– –passives– –marketing team–
–Fill In The Blank: Creating A Customer Journey Map Will Help You Identify The Journey From Customer To ______.– –employee– –renewal– –marketer– –promoter–
–Fill In The Blank: Companies Use Customer Journey Maps To Build _______ For Their Customers.– –confidence– –empathy– –products– –roadmaps–
–Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.– –Ease of completing a task– –Overall satisfaction vs. satisfaction at a particular moment– –Satisfaction at a particular moment vs. overall satisfaction– –Impact of a bug or outage–
–Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.– –editing– –records customization– –views– –pipelines–